Code of Conduct
This Code of Conduct describes the professional behavior and ethical standards that The Step Manager, Inc. (“TSM”) expects of all Solid Manager Certification members and partners (“Solid Manager Associates”).
Commitment to Solid Management
Solid Manager Associates must commit to integrity and quality in their Solid Manager delivery, engage ethically in their business relationships with TSM and their Solid Manager clients, and protect TSM intellectual property.
Solid Manager Service Delivery
Solid Manager Associates who teach or consult must deliver a high-quality learning experience and will therefore:
Accept the responsibility inherent in teaching and practicing Solid Management.
Lead with integrity and enthusiasm, emphasize teamwork, and inspire curiosity.
Help each learner realize their learning potential.
Establish mutual respect and trust with every Solid Manager learner and client.
Engage equally and without regard to race, color, religion, nationality, gender, age, disability, sexual orientation, or other protected class.
Establish an environment conducive to learning.
Preserve the integrity of the learning and examination process.
Collaborate with clients to provide the best possible Solid Manager solution for their needs.
Records and Pricing
Solid Manager Associates will:
Provide complete and accurate accounting and course roster information to TSM.
Remain apprised of current Solid Manager course pricing guidelines and, where applicable, adhere to local pricing policies.
Promptly refund registration fees for cancelled courses or Solid Manager engagements.
Delivery of Training
Solid Manager Associates will follow all TSM training delivery guidelines, including but not limited to recommended class size and remote training policies.
Ethics
Solid Manager Associates must conduct themselves ethically in their Solid Manager practice and will therefore:
Be transparent, honest, and act with integrity in their business relationships with TSM and their Solid Manager clients.
Be accountable and take responsibility for their actions.
Ensure that their representations about Solid Manager in any forum are professional, accurate, and not misleading.
Fair Dealing
Solid Manager Associates must conduct business legally and fairly and will therefore:
Comply with all laws applicable to their Solid Manager delivery and practice, including data privacy regulations, and refrain from involvement in unethical or improper acts related to such delivery and practice.
Comply with all applicable anti-bribery and money laundering laws, including but not limited to the United States Foreign Corrupt Practices Act, the U.S. Federal Procurement Integrity Act and the U.K. Bribery Act of 2010.
Comply with all applicable antitrust and competition laws and regulations.
Avoid any unfair or deceptive act or practice with TSM or their Solid Manager clients.
Avoid conflicts of interest that would interfere with any contractual responsibilities to TSM or their Solid Manager clients.
Intellectual Property
Solid Manager Associates must safeguard TSM intellectual property and will therefore:
Protect all TSM intellectual property with the same degree of care they would exercise for their own intellectual property, but in no event less than a reasonable degree of care.
Refrain from using any TSM trademarks, logos, domain names, email address, or other social media identifiers (“TSM marks”) or copyrighted TSM material except with TSM’s explicit written permission to do so.
Not register or seek to register any trademark, logo, domain name, email address, or other designation of source that incorporates TSM marks or is confusingly similar to TSM marks.
Retain all TSM copyright and trademark ownership markings in Solid Manager materials.
Violations and Accountability
If a Solid Manager Associate violates this Code of Conduct, TSM may terminate its business relationship with such Solid Manager Associate immediately in accordance with applicable laws and/or contractual provisions. Solid Manager Associates should promptly notify TSM of any potential or suspected violation of this Code of Conduct and any unethical or illegal situation related to the delivery or practice of Solid Management of which they become aware.
